Question 1

What are the options when calling First Heritage Crest Business?

Accepted Answer

When calling First Heritage Crest Business (866-322-4BIZ), you'll be prompted to say the reason for your call for proper routing. To use our 24-hour automated services, you can say Continue. Otherwise, select from the following: Commercial Advantage or Digital Banking for Business Treasury Management Services Remote Deposit Capture Support Fraud Alert New Account Bill Pay Password Assistance Transaction Authentication

Question 2

What are the options when calling Credit Card Activation or Debit Card Activation?

Accepted Answer

When you call the number on the sticker of a new credit card for Credit Card Activation (202-555-0185) or Debit Card Activation (800-562-1337), you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

Question 3

What are the options when calling Bankcard Services?

Accepted Answer

When calling Bankcard Services (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative. The following self-serve options are available when Bankcard Services is selected: Make a payment Check your card balance Report travel Freeze or unfreeze a card Check your digital wallet A representative can help you with: Reporting fraud Requesting a credit increase Other types of support

Question 4

What are the options when calling First Heritage Crest Direct?

Accepted Answer

To get started when calling First Heritage Crest Direct (202-555-0185), you'll be prompted to say the reason for your call for proper routing: Personal banking Business banking Fraud alert Apply for a new account or loan

Question 5

What are the options when Personal Banking is selected?

Accepted Answer

The following self-serve options are available when Personal Banking is selected: Repeat balance Recent transactions Checking and savings accounts A representative can help you with: Card services Mortgages and loans Digital Banking Applying for a new account or loan Other banking services Business banking

Question 6

What options are available when Checking and Savings is selected?

Accepted Answer

The following self-serve options are available when Checking and Savings is selected: Transfer funds Make a payment Check balances Get check information Stop a payment A representative can help you with: Report fraud Change overdraft settings Reorder checks

Question 7

What options are available when Card Services is selected?

Accepted Answer

The following self-serve options are available when Card Services is selected: Make a payment Check your card balance Check your rewards balance Report travel Freeze or unfreeze a card Check your digital wallet A representative can help you with: Reporting fraud Requesting a credit increase Other types of support

Question 8

What options are available when Mortgages and Loans is selected?

Accepted Answer

The following options are available when Mortgages and Loans is selected: Make a payment Get information Apply for a mortgage or loan

Question 9

What options are available when Other Banking Services is selected?

Accepted Answer

The following options are available when Other Bank Services is selected: Make a payment Report a card lost, stolen or damaged Transfer funds Reorder checks Report fraud Reach brokerage or trading department

Question 10

What are the options when calling Credit Card Activation or Debit Card Activation?

Accepted Answer

When calling Credit Card Activation (202-555-0185) or Debit Card Activation (800-562-1337) from the number on the sticker of a new credit card, you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

Question 11

What are the options when calling Bankcard Services?

Accepted Answer

When calling Bankcard Services (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative. The menu options include: Check recent card transactions (available as self-service option) Report your card lost, stolen or damaged Activate a card Freeze or unfreeze a card Make a payment Report travel Report fraud

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